5.1 We want you to be satisfied with the quality of the goods and so we offer you the following promise for 2 months from the delivery date:
5.1.1 the goods are the same in all material respects as their description. We have made every reasonable effort to ensure that the Goods conform to illustrations, photographs and descriptions provided in our sales and marketing literature[and descriptions provided by our salespeople]. We don’t, however, guarantee that all descriptions, illustrations and/or photographs will be precisely accurate. If we find, or are made aware of, any typographical, clerical or other accidental errors or omissions in any sales and marketing literature, price lists or any other documents we will make every reasonable effort to correct such errors or omissions as soon as is reasonably possible.
5.1.2 the goods are free from significant defects;
5.1.3 the goods are of satisfactory quality;
5.1.4 the goods are suitable for any purpose that we have specified.
5.2 If you discover that some or all of the goods do not meet this promise, you can either reject them within 60 days of their receipt by notice in writing to us, or require us to repair or replace them, or (if we fail to do that) require us to refund you the price of the defective goods. This will only apply, however, if you have done the following:
5.2.1 given us a reasonable opportunity of examining the goods, and
5.2.2 returned the goods to us at our address and cost, if requested.
5.3 Our promise does not apply if:
5.3.1 you continue to use the goods after you have given us Notice of a defect;
5.3.2 the defect has arisen because you have failed to follow any written or oral instructions on the use, storage, installation, or maintenance of the goods;
5.3.3 the defect arises because we followed your instructions, specifications, drawing or design;
5.3.4 you alter or repair the goods without previously getting our written agreement;
5.3.5 the defect is a result of fair wear and tear, negligence, (being your lack of reasonable care), abnormal storage or working conditions, or deliberate damage;
5.3.6 changes have been made to the goods to comply with regulations which apply to them.
5.4 Our promise only applies on the basis of this clause, but it also applies on the same basis to any repaired or replacement goods that we supply.
5.5 You may cancel your Order at any time before we despatch the goods by contacting us in writing.
5.6 You may also cancel your Order within 14 days of receipt of the goods if it is placed with us electronically. If you have already paid for the goods, the payment will be refunded to you within 14 days of your cancellation (including delivery costs). You agree that this cancellation right does not apply if the goods you have purchased are digital goods and you have authorised us to download those digital goods to you prior to the expiry of such 14 day period, or if the goods have been personalised for your use.
5.7 We may cancel your Order at any time before we despatch the goods in the following circumstances:
5.7.1 The goods are no longer in stock and we are unable to re-stock (if, for example, the goods are discontinued); or
5.7.2 An event outside of our control set out in Clause 8.3 continues for more than 14 days.
5.8 If we cancel your Order under sub-Clause 5.7 and you have already paid for the goods, the payment will be refunded to you within 14 days. If we cancel your Order, the cancellation will be confirmed by us in writing.
6. Ownership and Risk
6.1 The risk of damage to the goods or their loss passes to you on completion of delivery. (Completion of delivery is explained in clauses 4.4 and 4.5.). You should make sure that you insure the goods from this time onwards.
6.2 Ownership of the goods passes when you have paid us for them in full. Until the ownership passes to you, we will still own the goods.
7. Price and Payment
7.1 The price of the goods is stated in our acceptance of your Order. It does not include VAT, packaging, insurance and transport costs for which we will invoice you.
7.2 We are allowed to increase the price, by giving you a Notice of increase up to 5 working days before we deliver the goods, but only to take into account any of the following:
7.2.1 things which are beyond our control (examples include tax changes, foreign exchange fluctuations, increases in the costs of labour, manufacturing, and/or materials, and those matters set out in Clause 8.3);
7.2.2 changes in delivery dates, or quantities, types, or specifications of goods that you have asked for;
7.2.3 delay caused by you, or your supplying us with inadequate or inaccurate instructions.
7.3 You must pay our invoice in full within 14 days of our invoice date. You guarantee this time of payment. If you fail to pay on time, we may charge you interest at 2% per year above the Bank of England’s base rate from time to time from the due date until payment of what you owe us, whether that happens before or after any court judgment on the debt that you owe. The interest will be earned daily and you must pay it all with the overdue amount.
7.4 You are not allowed to hold back any payment due to us as a set-off or credit or counterclaim against some other amount that you think we owe you unless the law allows it. However, we may set off any amount you owe us against any amount we owe you.
7.5 We have made every reasonable effort to ensure that our Prices are correct. Prices will be checked when we process your Order. If the actual Price of the Goods is lower than that stated in your Order, you will be charged the lower Price (unless the lower price was an obvious mistake that you could have reasonably recognised). If the actual Price of the Goods is higher than that stated in your Order, we will ask you how you wish to proceed.
7.6 All Prices include VAT. If the rate of VAT changes between the date of your Order and the date of your payment, we will adjust the rate of VAT that you must pay. Changes in VAT will not affect any Prices where we have already received payment in full from you.
7.7 Our Prices exclude the cost of delivery. Delivery costs will be added on to the final sum due.
7.8 All payments for Goods must be made in advance before we can despatch the Goods to you.
7.9 We accept the following methods of payment: PayPal, Stripe, WorldPay.